CustomFrameSizes.com
Last Updated: January 2025
These Terms of Service ("Terms") govern your access to and use of the CustomFrameSizes.com website and services (the "Site"), operated by CustomPictureFrames LLC ("we," "us," or "our").
By accessing the Site, placing an order, creating an account, uploading content, or checking any required acknowledgment boxes, you agree to be bound by these Terms. If you do not agree, do not use the Site.
1. Company Information
Legal Entity: CustomPictureFrames LLC
Business Address:
6 Shirley Ave
Somerset, NJ 08873
Email: hello@customframesizes.com
Phone: 1 (888) 874-7156
2. Eligibility
You must be at least 18 years old to use this Site or place an order. By using the Site, you represent that you meet this requirement.
3. Accounts and Checkout
- You may place orders as a guest or through a registered account
- You are responsible for maintaining the accuracy of your information
- You are responsible for all activity associated with your account
4. User-Uploaded Content (Images, Artwork, Files)
4.1 Ownership & Authorization (User Representation)
By uploading any image, artwork, or file ("Content"), you represent and warrant that: You are the copyright owner of the Content or you have obtained all necessary rights, licenses, or permissions to reproduce the Content. This includes permission for printing, framing, and physical reproduction.
4.2 License Grant (Limited & Purpose-Specific)
By uploading Content, you grant CustomPictureFrames LLC a limited, non-exclusive, royalty-free license to: Reproduce; Resize, crop, or format; Print and manufacture — solely for the purpose of fulfilling your order and providing our services. We do not use uploaded images for marketing, resale, or promotional purposes.
4.3 Image Retention & Deletion
- Uploaded images are retained for up to 60 days after order fulfillment
- Purpose: reorders and customer convenience only
- Images are automatically deleted after 60 days
- Images are not permanently archived unless explicitly saved to a user account
4.4 Prohibited Content
You may not upload Content that: Infringes copyrights, trademarks, or publicity rights; is illegal, defamatory, or obscene; violates privacy or publicity rights of others. We reserve the right to refuse, cancel, or remove any order containing prohibited or questionable content.
5. Copyright Complaints (DMCA)
If you believe your copyrighted work has been infringed, you may submit a DMCA notice to: hello@customframesizes.com. Include: Identification of the copyrighted work; identification of the infringing material; contact information; a statement of good-faith belief; a statement under penalty of perjury; your physical or electronic signature.
6. Indemnification
You agree to defend, indemnify, and hold harmless CustomPictureFrames LLC, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: Content you upload; your violation of these Terms; any infringement or misuse of intellectual property. This section survives termination.
7. Orders, Pricing & Payment
- All prices are listed in USD
- Custom products are made-to-order
- Payment is required before production begins
- We reserve the right to correct pricing errors
8. Custom Products, Refunds & Cancellations
Due to the custom nature of our products:
- All sales are final once production begins
- Cancellations may be accepted only before production
- Defective or damaged items will be remedied at our discretion
8.1 Personalized and Custom-Text Items
Items that include customer-supplied text, including engraved brass nameplates, engraving, monogramming, mat lettering, and hand-lettering, are produced exactly as the text is submitted by the customer at the time of order. The customer is solely responsible for the accuracy of all submitted text, including spelling, punctuation, capitalization, spacing, names, dates, and layout.
Because these items are custom-made to the customer's specifications, they are not eligible for return, refund, exchange, or no-charge remake for errors contained in the text the customer provided. This includes typographical errors, misspellings, incorrect dates or names, and formatting the customer approved at the time of order.
We produce personalized text as submitted and confirmed. We are not responsible for verifying the accuracy of customer-supplied content. Where a proofing or confirmation step is presented during ordering, the customer's confirmation at that step constitutes approval of the text as shown.
This section does not limit the customer's rights regarding defects in materials or workmanship, or errors made by us in producing text that differs from what the customer submitted and confirmed.
9. Limitation of Liability
To the maximum extent permitted by law: We are not liable for indirect, incidental, or consequential damages; our total liability shall not exceed the amount paid for the order at issue.
10. Disclaimer of Warranties
The Site and services are provided "as is" and "as available." We disclaim all warranties, express or implied, including fitness for a particular purpose.
11. Termination
We may suspend or terminate access to the Site at any time for violations of these Terms or applicable law.
12. Governing Law & Venue
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Any disputes shall be brought exclusively in New Jersey state or federal courts.
13. Changes to These Terms
We may update these Terms periodically. Updates will be posted with a revised "Last Updated" date. Continued use of the Site constitutes acceptance.
14. Contact Us
For questions regarding these Terms:
CustomPictureFrames LLC
Email: hello@customframesizes.com
Phone: 1 (888) 874-7156